Cancelling your subscription
Cancel whenever you want, with no penalty, from the payment portal you open from the Subscription page. The subscription stays active until the end of the period you already paid for, then you return to the free Assaggio plan: your data stays. If you change your mind within 14 days of the first payment you are entitled to a full refund. To delete your account entirely, write to hello@carteia.app.
In short
Cancelling is your action, with no penalty and no questions about why. The only thing that changes is access to the paid features: your data stays and the menu stays online with the limits of the free Assaggio plan. Nothing is lost, nothing is locked.
And if you have just activated a plan and had second thoughts, there is a refund too: we explain it below.
How to cancel your subscription
Go to Dashboard → Subscription and click
Open payment portal: the secure Stripe portal opens.In the portal choose the option to cancel the subscription.
Confirm. The subscription stays active until the end of the period you already paid for: you keep using everything until the last day.
At the end, the account moves by itself to the free Assaggio plan.
In the same portal you also manage your card, address and receipts: it is the single place for the whole administrative side.
The right of withdrawal: refund within 14 days
Did you activate a plan and shortly after realize it is not for you? By European law you have 14 days from the first payment to change your mind and get a full refund. That is the right of withdrawal, and Carteia honors it in full.
To use it within the 14-day window and have the amount returned, write to hello@carteia.app stating that you want to exercise the right of withdrawal: the subscription is closed right away and the payment is refunded to you.
What happens to your public menu
After expiry and the move to Assaggio:
- The menu stays online.
- The limits of the free plan apply: 1 venue, 2 languages, up to 40 dishes, the Carteia watermark on PDFs.
- The dishes beyond 40 are hidden, not deleted. The extra languages are hidden in the same way.
- The QR code keeps working and leading to the menu.
Your data stays whole on the server: it is only hidden from public view beyond the limits of the free plan. Reactivate a paid plan and everything comes back as before.
Export your data before cancelling
If you want to keep a copy of your data safe, take a look at the dedicated guide Data export: you will find what you can download yourself. For archives that are not yet available on your own (full menu, reservations, statistics, receipts) write to hello@carteia.app and we will prepare them for you.
Deleting your account entirely
Be careful: cancelling the subscription and deleting the account are two different things. Deleting the account means erasing all your data forever.
For now it is not done on your own from the dashboard. To request it:
Write to
hello@carteia.appwith the subject «Full account deletion request» and provide the details to identify you (VAT number or account email).The team verifies your identity using the payment details.
All related data is deleted within the set timeframes: within 90 days for personal data, while payment documents are kept for 10 years as Italian law requires.
Reactivating
If you cancelled the subscription but not the account, you reactivate a plan whenever you want from the Subscription page: the dishes and languages that had been hidden become visible again right away, just as you left them.
If instead you also deleted the account, you will have to sign up from scratch: deleted data cannot be recovered.
Data retention after cancellation
| What | How long we keep it after account deletion |
|---|---|
| Personal data (name, email) | up to 90 days |
| Payment documents | 10 years (Italian legal requirement) |
| Security backups | as per the privacy policy in force |
Next steps
Frequently Asked Questions
- What happens to my menu if I cancel?
- It stays online, with the limits of the free Assaggio plan (2 languages, up to 40 dishes, watermark on PDFs). Dishes beyond 40 and extra languages are not deleted: only hidden. If you reactivate a paid plan, they come back as before.
- Am I entitled to a refund?
- Yes, if you change your mind within 14 days of the first payment: that is the European right of withdrawal and it gives you a full refund. After 14 days, cancellation applies going forward, with no refund of the period already paid.
- Can I export my data before cancelling?
- Yes. See the Data export guide for what you download yourself. For archives that are not yet self-service, write to hello@carteia.app.
- How long do you keep my data after I delete my account?
- Personal data is deleted within 90 days. Payment documents are kept for 10 years, as Italian law requires.
Version history
v3.0.02026-05-29— Aggiunto il diritto di recesso europeo di 14 giorni con rimborso pieno (previsto dal sistema per chi recede entro la finestra dal primo pagamento). Corretta la sequenza dei pagamenti falliti: dopo alcuni tentativi l'account torna ad Assaggio con i dati intatti. Tono reso più semplice e diretto. Confermato il flusso reale: disdetta dal portale di pagamento, cancellazione completa account su richiesta via email.v2.0.02026-05-23— Riscrittura del flusso di disdetta (portale di pagamento) e della cancellazione account (richiesta via email).v1.0.02026-05-20— Prima pubblicazione.