Profile and account settings

Why it pays to keep it up to date

Your account is the key to everything: you sign in with it, you receive invoices on it, you manage your venues with it. Keeping your name and email current means the important messages actually reach you, and the people who work with you recognize you. The good news: now you do almost everything yourself, in seconds, from the Settings page. No more emailing support to change a couple of lines.

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What you change yourself

Name

Type your name (or the name of whoever runs the account) in the Name field and press Save. It's live right away. At least a couple of letters are required.

Sign-in email

Want to sign in with a different address? Type it in the email field and press Request email change. We send a confirmation link to the new address: until you click it, the old one stays valid. It's a safeguard: nobody can steal your access by changing the email behind your back.

What you see (but don't change here)

Role

It tells you what you can do on the platform: owner (the account holder, sees everything, including plan and invoices), collaborator (a team member with restricted access to the venue) or super_admin (Carteia staff). The role is assigned by whoever invited you; it isn't changed from here.

Verification status

Where you are in the venue verification process:

• approved — verification complete, you have full access.
• pending — we're checking the data.
• rejected — something doesn't add up. Open a request and we'll help you fix it.

The other sections of the page

Scrolling the same Settings page you'll find two more areas dedicated to your rights and your account's documents:

• Privacy & Consents — turn the platform's marketing emails on or off, download a copy of all your data, contact the data protection officer and, if you wish, request account deletion. The details are in the Data export guide.
• DPA and Terms of Service — the list of the data processing agreements (DPA) and Terms of Service signed for your venues, with the status (approved, pending, rejected) and the downloadable document.

Interface language

The language selector is at the top right of the dashboard. You can choose from eight languages: Italian, English, French, German, Spanish, Portuguese, Russian, Chinese. The chosen language also applies to the emails we send you (confirmations, alerts, receipts): if you'd rather get everything in English, keep it on English.

If you need help

For access recovery or unusual situations (you lost both the email and the linked number, or you need to transfer an account) write to support: we verify identity with billing data before stepping in.

Next steps

• Security and sign-in
• Data export
• AgID accessibility